Urjwan refuses refund for a faulty watch, citing alleged scratches

The complainant has filed a grievance against Urjwan regarding the company's refusal to issue a refund for a product that was returned due to a functional defect. The complainant states that they purchased a watch from the store but had to return it after discovering that its notification feature was not working correctly. According to the complainant, the incident occurred on April 12, 2026. After returning the watch and requesting a refund, Urjwan allegedly denied the request, citing scratches on the product as the reason for the denial. The complainant contests this claim, insisting that the watch was in new condition at the time of return and free of any such cosmetic damage. The total cost of the watch is 350 SAR, paid in monthly installments of 88.27 SAR. As a result of the refund denial, the complainant is facing financial damage by being obligated to continue payments for a faulty item. The complainant seeks a resolution to the problem, full financial compensation, and accountability from Urjwan for its handling of the matter.