Complaint Regarding a Damaged Glass Oven Shipment by Olivraison

The complainant has filed a formal complaint against the shipping company Olivraison concerning a shipment that was severely damaged during transit. The complainant states that she sent a package containing a glass oven to a customer, but upon its arrival, the item was discovered to be completely broken and unusable. According to the details provided, the package was dispatched on April 10, 2026, under the tracking number CLM-2603-XXXX. The complainant reports that the recipient observed visible damage to the external cardboard box, which suggests the item was mishandled during the shipping process managed by Olivraison. The complainant further asserts that she had taken due care to package the oven securely in its original box before handing it over to the courier. Consequently, the complainant holds Olivraison responsible for the damage sustained by her property. She is seeking full financial compensation for the value of the item, amounting to 1,350 Moroccan Dirhams. To substantiate her claim, the complainant has attached five evidentiary files that document the condition of the package upon receipt.