Complaint against Nashmi Restaurant regarding spoiled food and refund refusal

The complainant files this complaint against Nashmi Restaurant concerning an issue with the quality of a food order. According to the complainant, in March 2026, they purchased a meal from the establishment. Upon receiving the order, the complainant alleges that the food emitted a very strong and unpleasant odor, indicating that it was spoiled and unfit for consumption. The complainant states that they promptly contacted the management of Nashmi Restaurant to report the issue and request to return the order for a full refund. However, the complainant claims that this request was categorically denied by the restaurant, with no alternative solution or explanation offered for the refusal. As a result of this incident, the complainant reports a financial loss of 30 JOD, which was the total cost of the meal. The complainant is seeking assistance in resolving this matter and requests full financial compensation for the amount paid.