File a Complaint Online

An electronic complaint is an process that enables individuals to submit a documented report against a person, entity, or organization through digital channels, without the need for physical presence. It is conducted via an integrated electronic system that ensures the complaint is properly recorded, reviewed, and followed up in accordance with clear legal and regulatory frameworks, while maintaining confidentiality and protecting the complainant’s rights at all stages.

1. Individuals Who Have Experienced Harm or Injustice

Any person who has been subjected to verbal, physical, psychological abuse, or any form of injustice by an individual or an organization has the right to submit an official electronic complaint through the Shakwaa platform.

We provide a secure and reliable channel to deliver your voice to the appropriate authorities while ensuring full confidentiality and legal protection.

2. Customers Facing Issues With Companies or Institutions

If you are a customer who has experienced unfair treatment, fraud, delays, or any violation of agreements or consumer rights, you can file an electronic complaint against the responsible company or organization.

Shakwaa ensures that your report is delivered through a formal and documented process that helps protect your rights and hold the responsible party accountable.

3. Parents or Legal Representatives

Parents or legal guardians may submit complaints on behalf of their children or dependents if they have experienced harm, threats, or misconduct.

Our platform ensures that incidents can be documented properly while protecting those who may not be able to report issues themselves.

4. Anyone Who Wants to Report a Violation

If you witness illegal activity or harmful behavior online, even if you are not directly affected, you may still report it through the Shakwaa platform.

Online reporting is a social responsibility that helps protect others and contributes to a safer and more transparent digital environment.

• No need to leave your home or workplace
• Complaint submission takes only a few minutes
• Ability to upload documents and supporting evidence
• A unique electronic reference number to track your complaint
• Professional follow-up by a specialized team
• Option to keep the complaint private or publish it publicly
• Secure system protected by advanced security technologies

Some of the most common electronic complaints include:

• Online fraud or financial scams
• Refusal to issue refunds or returns
• Online threats or digital blackmail
• Delays in delivering services or products
• Misconduct by employees in official institutions
• Data theft or unauthorized use of personal information

Some of the most common electronic complaints include:

• Online fraud or financial scams
• Refusal to issue refunds or returns
• Online threats or digital blackmail
• Delays in delivering services or products
• Misconduct by employees in official institutions
• Data theft or unauthorized use of personal information