Complaint Against a Doctor

Shakwaa platform provides a free service that enables you to submit an official complaint against a doctor or medical staff in case you or a family member have experienced medical negligence, professional malpractice, inappropriate conduct, or any violation of medical ethics.

Your complaint is professionally documented through a secure electronic system and directed to the relevant healthcare or legal authorities, with strict confidentiality and continuous follow-up to ensure a fair and appropriate outcome.

This service is available to:

• Patients affected by medical errors or negligence
• Parents or legal representatives of patients
• Individuals subjected to verbal or physical misconduct by medical staff
• Anyone who observed a medical violation requiring official intervention

Common reported issues include:

• Serious medical errors leading to complications
• Negligence in providing necessary medical care
• Misdiagnosis resulting in health damage
• Performing procedures without proper consent or explanation
• Inhumane, aggressive, or unprofessional treatment
• Deliberate delays in treatment or medical intervention
• Breach of patient confidentiality or disclosure of medical information
• Financial exploitation or unjustified additional charges

This service covers complaints against:

• Licensed doctors
• Hospitals and healthcare facilities
• Private clinics and medical centers
• Medical staff (nurses, technicians, administrative personnel)
• Public and private healthcare institutions

As part of our commitment to improving complaint delivery efficiency, Shakwaa has established an official partnership with e-Tabligh (e-tabligh.com), a leading platform for legal notifications and complaint submissions in the Arab region.

Through this collaboration, complaints can be delivered in a reliable, legally compliant, and confidential manner, with continuous tracking until resolution.

At Shakwaa, we are committed to the highest standards of confidentiality in handling medical complaints.

Your identity is protected, and your personal data is not shared without proper authorization. All complaints are handled with strict professionalism and discretion.