/* ===== Add Complaint Chat UI ===== */
*{box-sizing:border-box;margin:0;padding:0}
body,button,input,select,textarea{font-family:'Tajawal','Segoe UI',Tahoma,Geneva,Verdana,sans-serif}
body{background:#f0f2f5;color:#333;min-height:100vh}
body.rtl{direction:rtl}
body.ltr{direction:ltr}

/* Layout */
.chat-layout{display:flex;height:100vh;height:100dvh;overflow:hidden}

/* Sidebar */
.chat-sidebar{width:280px;background:#1a1a2e;color:#fff;display:flex;flex-direction:column;flex-shrink:0}
.sidebar-header{padding:24px 20px;text-align:center;border-bottom:1px solid rgba(255,255,255,0.1)}
.sidebar-logo{font-size:22px;font-weight:700;color:#fff;margin-bottom:4px}
.sidebar-subtitle{font-size:13px;color:rgba(255,255,255,0.6)}
.sidebar-steps{padding:20px;flex:1}
.step-item{display:flex;align-items:flex-start;gap:14px;padding:16px 12px;border-radius:10px;margin-bottom:6px;transition:background .3s}
.step-item.active{background:rgba(255,255,255,0.1)}
.step-item.completed .step-number{background:#27ae60;border-color:#27ae60}
.step-number{width:32px;height:32px;border-radius:50%;border:2px solid rgba(255,255,255,0.3);display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:600;flex-shrink:0;transition:all .3s}
.step-item.active .step-number{border-color:#fff;background:rgba(255,255,255,0.15)}
.step-info{flex:1}
.step-title{font-size:14px;font-weight:600;margin-bottom:2px}
.step-desc{font-size:12px;color:rgba(255,255,255,0.5)}
.step-item.active .step-desc{color:rgba(255,255,255,0.7)}
.step-connector{width:2px;height:20px;background:rgba(255,255,255,0.15);margin:0 auto;margin-right:0;margin-left:0}
body.rtl .step-connector{margin-right:35px;margin-left:auto}
body.ltr .step-connector{margin-left:35px;margin-right:auto}
.step-check{display:none}
.step-item.completed .step-check{display:block}
.step-item.completed .step-num-text{display:none}
.sidebar-footer{padding:16px 20px;border-top:1px solid rgba(255,255,255,0.1);font-size:12px;color:rgba(255,255,255,0.4);text-align:center}

/* Main Chat Area */
.chat-main{flex:1;display:flex;flex-direction:column;background:#f0f2f5;min-width:0}
.chat-header{background:#fff;padding:16px 24px;border-bottom:1px solid #e4e6eb;display:flex;align-items:center;justify-content:space-between;flex-shrink:0}
.chat-header-title{font-size:17px;font-weight:600;color:#1a1a2e}
.chat-header-actions{display:flex;gap:10px}
.lang-switch{padding:6px 14px;border-radius:6px;border:1px solid #ddd;background:#fff;font-size:13px;cursor:pointer;color:#333;text-decoration:none}
.chat-messages{flex:1;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:6px}

/* Message Bubbles */
.message-row{display:flex;align-items:flex-end;gap:10px;max-width:85%;width:fit-content;animation:msgSlideIn .3s ease-out;align-self:flex-end;flex-direction:row-reverse}
body.rtl .message-row{align-self:flex-start}
body.ltr .message-row.bot{align-self:flex-start;flex-direction:row}
.bot-avatar{display:none}
.message-bubble{padding:12px 16px;border-radius:16px;font-size:15px;line-height:1.6;max-width:100%;width:fit-content;word-wrap:break-word;white-space:pre-wrap}
.message-row.bot .message-bubble{background:#fff;color:#333;border-bottom-right-radius:4px;box-shadow:0 1px 2px rgba(0,0,0,0.08)}
body.rtl .message-row.bot .message-bubble{border-bottom-right-radius:4px;border-bottom-left-radius:16px}
body.ltr .message-row.bot .message-bubble{border-bottom-right-radius:16px;border-bottom-left-radius:4px}
.message-row.user .message-bubble{background:#1a1a2e;color:#fff;border-bottom-right-radius:4px}
body.rtl .message-row.user .message-bubble{border-bottom-right-radius:4px;border-bottom-left-radius:16px}
.message-group{display:flex;flex-direction:column;gap:6px;max-width:85%}
.message-group.bot{align-self:flex-end}
.message-group.user{align-self:flex-end}
body.rtl .message-group.bot{align-self:flex-start}
body.rtl .message-group.user{align-self:flex-start}
body.ltr .message-group.bot{align-self:flex-start}
body.ltr .message-group.user{align-self:flex-end}

/* Typing Indicator */
.typing-indicator{display:flex;align-items:flex-end;gap:10px;align-self:flex-end;max-width:85%;flex-direction:row-reverse}
body.rtl .typing-indicator{align-self:flex-start}
body.ltr .typing-indicator{align-self:flex-start;flex-direction:row}
.typing-dots{background:#fff;padding:14px 18px;border-radius:16px;display:flex;gap:4px;box-shadow:0 1px 2px rgba(0,0,0,0.08)}
.typing-dots span{width:8px;height:8px;border-radius:50%;background:#999;animation:typingDot 1.4s infinite}
.typing-dots span:nth-child(2){animation-delay:.2s}
.typing-dots span:nth-child(3){animation-delay:.4s}

/* Quick Reply Buttons */
.quick-replies{display:flex;flex-wrap:wrap;gap:8px;padding:4px 0;max-width:85%;align-self:flex-end;animation:msgSlideIn .3s ease-out;justify-content:flex-end}
body.rtl .quick-replies{align-self:flex-start;justify-content:flex-start}
body.ltr .quick-replies{align-self:flex-end;justify-content:flex-start}
.quick-reply-btn{padding:10px 18px;border-radius:20px;border:1.5px solid #d1d5db;background:#fff;color:#1a1a2e;font-size:15px;font-weight:500;cursor:pointer;transition:all .2s;white-space:nowrap}
.quick-reply-btn:hover{background:#1a1a2e;color:#fff;transform:translateY(-1px)}
.quick-reply-btn:hover .cat-icon,.quick-reply-btn.selected .cat-icon{opacity:.85;filter:brightness(0) invert(1)}
.quick-reply-btn.icon-btn{display:flex;align-items:center;gap:6px}
.quick-reply-btn .cat-icon{font-size:22px;line-height:1;display:inline-flex;align-items:center}
.quick-reply-btn .cat-icon .svg-icon{width:22px;height:22px;vertical-align:middle;object-fit:contain}
.svg-icon{width:1em;height:1em;vertical-align:middle;display:inline-block;object-fit:contain}
.opt-icon-img{width:22px;height:22px;vertical-align:middle;object-fit:contain;display:inline-block}
.quick-reply-btn.selected{background:#1a1a2e;color:#fff}
.multiselect-confirm{padding:10px 24px;border-radius:20px;border:none;background:#22c55e;color:#fff;font-size:13px;font-weight:600;cursor:pointer;transition:all .2s;margin-top:4px;width:100%}
.multiselect-confirm:hover{background:#16a34a;transform:translateY(-1px)}
.multiselect-confirm:disabled{background:#94a3b8;cursor:not-allowed;transform:none}

/* Input Area Styles */
.chat-input-area{background:#fff;padding:16px 24px;border-top:1px solid #e4e6eb;flex-shrink:0}
.input-wrapper{display:flex;gap:10px;align-items:flex-end}
.chat-text-input{flex:1;border:1.5px solid #e4e6eb;border-radius:12px;padding:12px 16px;font-size:16px;resize:none;min-height:44px;max-height:120px;outline:none;font-family:inherit;transition:border-color .2s}
.chat-text-input:focus{border-color:#1a1a2e}
.chat-text-input::placeholder{color:#999}
.send-btn{width:44px;height:44px;border-radius:50%;background:#1a1a2e;color:#fff;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .2s;flex-shrink:0}
.send-btn:hover{background:#0f3460}
.send-btn:disabled{background:#ccc;cursor:not-allowed}
.send-btn svg{width:20px;height:20px}

/* Select Input */
.chat-select-wrapper{flex:1}
.chat-select{width:100%;border:1.5px solid #e4e6eb;border-radius:12px;padding:12px 16px;font-size:16px;background:#fff;cursor:pointer;outline:none;font-family:inherit;appearance:none;-webkit-appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%23666' fill='none'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:left 14px center}
body.ltr .chat-select{background-position:right 14px center}
.chat-select:focus{border-color:#1a1a2e}

/* Search Input */
.chat-search-wrapper{flex:1;position:relative}
.chat-search-input{width:100%;border:1.5px solid #e4e6eb;border-radius:12px;padding:12px 16px;font-size:16px;outline:none;font-family:inherit}
.chat-search-input:focus{border-color:#1a1a2e}
.search-results{position:absolute;bottom:100%;left:0;right:0;background:#fff;border:1px solid #e4e6eb;border-radius:12px;max-height:200px;overflow-y:auto;box-shadow:0 -4px 20px rgba(0,0,0,0.1);display:none;margin-bottom:6px;z-index:10}
.search-results.show{display:block}
.search-result-item{padding:12px 16px;cursor:pointer;font-size:14px;border-bottom:1px solid #f0f2f5;transition:background .15s}
.search-result-item:last-child{border-bottom:none}
.search-result-item:hover{background:#f0f2f5}
.search-result-item .result-name{font-weight:500}
.search-result-item .result-meta{font-size:12px;color:#888;margin-top:2px}
.add-new-option{padding:12px 16px;cursor:pointer;font-size:14px;color:#1a1a2e;font-weight:600;border-top:1px solid #e4e6eb;display:flex;align-items:center;gap:6px}
.add-new-option:hover{background:#f0f2f5}

/* File Upload */
.file-upload-area{border:2px dashed #ddd;border-radius:12px;padding:24px;text-align:center;cursor:pointer;transition:all .2s;background:#fafafa;flex:1}
.file-upload-area:hover{border-color:#1a1a2e;background:#f5f5ff}
.file-upload-area .upload-icon{font-size:28px;margin-bottom:6px;color:#999}
.file-upload-area .upload-text{font-size:13px;color:#666}
.file-upload-area .upload-hint{font-size:11px;color:#999;margin-top:4px}
.uploaded-files{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.uploaded-file{display:flex;align-items:center;gap:6px;background:#f0f2f5;padding:6px 12px;border-radius:8px;font-size:12px}
.uploaded-file .remove-file{cursor:pointer;color:#e74c3c;font-weight:700;margin-right:4px}
body.ltr .uploaded-file .remove-file{margin-right:0;margin-left:4px}
.file-skip-btn{padding:10px 18px;border-radius:20px;border:1.5px solid #ddd;background:#fff;color:#999;font-size:13px;cursor:pointer;transition:all .2s;margin-top:8px;align-self:flex-end;display:block;margin-inline-start:auto}
.file-skip-btn:hover{border-color:#1a1a2e;color:#1a1a2e}

/* Textarea in chat */
.chat-textarea{flex:1;border:1.5px solid #e4e6eb;border-radius:12px;padding:12px 16px;font-size:16px;resize:none;min-height:80px;max-height:200px;outline:none;font-family:inherit}
.chat-textarea:focus{border-color:#1a1a2e}

/* Summary Card */
.summary-card{background:#fff;border-radius:16px;padding:24px;box-shadow:0 2px 10px rgba(0,0,0,0.08);max-width:85%;animation:msgSlideIn .3s ease-out}
.summary-card h3{font-size:16px;margin-bottom:16px;color:#1a1a2e;padding-bottom:10px;border-bottom:1px solid #eee}
.summary-row{display:flex;justify-content:space-between;padding:8px 0;font-size:13px;border-bottom:1px solid #f5f5f5}
.summary-row:last-child{border-bottom:none}
.summary-label{color:#888;font-weight:500}
.summary-value{color:#333;font-weight:600;max-width:60%;text-align:left}
body.rtl .summary-value{text-align:right}
.summary-actions{display:flex;gap:10px;margin-top:16px;padding-top:12px;border-top:1px solid #eee}
.summary-submit-btn{flex:1;padding:12px;border-radius:10px;background:#27ae60;color:#fff;border:none;font-size:15px;font-weight:600;cursor:pointer;transition:all .2s}
.summary-submit-btn:hover{background:#219a52}
.summary-submit-btn:disabled{background:#95a5a6;cursor:not-allowed}
.summary-edit-btn{padding:12px 20px;border-radius:10px;background:#fff;color:#333;border:1.5px solid #ddd;font-size:14px;cursor:pointer;transition:all .2s}
.summary-edit-btn:hover{border-color:#1a1a2e}

/* Progress bar */
.progress-bar{height:3px;background:rgba(255,255,255,0.1);margin:20px 20px 0}
.progress-fill{height:100%;background:linear-gradient(90deg,#27ae60,#2ecc71);border-radius:3px;transition:width .5s ease}

/* Success state */
.success-message{text-align:center;padding:20px}
.success-icon{width:60px;height:60px;border-radius:50%;background:#27ae60;color:#fff;display:flex;align-items:center;justify-content:center;margin:0 auto 16px;font-size:28px}
.success-message h3{color:#27ae60;margin-bottom:8px;font-size:18px}
.success-message p{color:#666;font-size:14px;line-height:1.6}
.success-actions{display:flex;flex-wrap:wrap;gap:10px;justify-content:center;margin-top:16px}
.success-btn{padding:10px 24px;border-radius:8px;font-size:14px;cursor:pointer;text-decoration:none;font-weight:500}
.success-btn.primary{background:#1a1a2e;color:#fff;border:none}
.success-btn.secondary{background:#fff;color:#333;border:1px solid #ddd}

/* Login prompt */
.login-prompt{background:#fff;border-radius:16px;padding:30px;text-align:center;max-width:400px;margin:0 auto;box-shadow:0 2px 10px rgba(0,0,0,0.08)}
.login-prompt h3{margin-bottom:10px;color:#1a1a2e}
.login-prompt p{color:#666;font-size:14px;margin-bottom:20px;line-height:1.6}
.login-prompt .login-btn{display:inline-block;padding:10px 30px;background:#1a1a2e;color:#fff;border-radius:8px;text-decoration:none;font-weight:600;margin:0 5px}
.login-prompt .signup-btn{display:inline-block;padding:10px 30px;background:#fff;color:#1a1a2e;border-radius:8px;text-decoration:none;font-weight:600;border:1.5px solid #1a1a2e;margin:0 5px}

/* Hidden */
.hidden{display:none !important}

/* Form Card */
.form-card{background:#fff;border-radius:16px;padding:20px 24px;box-shadow:0 2px 10px rgba(0,0,0,0.08);max-width:85%;animation:msgSlideIn .3s ease-out;align-self:flex-end}
body.rtl .form-card{align-self:flex-start}
.form-card-title{font-size:14px;font-weight:600;color:#1a1a2e;margin-bottom:14px;padding-bottom:10px;border-bottom:1px solid #eee;display:flex;align-items:center;gap:8px}
.form-card-fields{display:flex;flex-direction:column;gap:8px}
.form-card-field{position:relative}
.form-card-field.has-icon{display:flex;align-items:center}
.form-card-icon{width:20px;height:20px;object-fit:contain;position:absolute;right:12px;pointer-events:none;opacity:.6}
body.rtl .form-card-icon{right:auto;left:12px}
.form-card-field.has-icon input{padding-right:38px}
body.rtl .form-card-field.has-icon input{padding-right:14px;padding-left:38px}
.form-card-field input{width:100%;border:1.5px solid #e4e6eb;border-radius:10px;padding:10px 14px;font-size:13px;outline:none;font-family:inherit;transition:border-color .2s}
.form-card-field input:focus{border-color:#1a1a2e}
.form-card-field input::placeholder{color:#999}
.form-card-phone{display:block;direction:ltr}
.form-card-phone .iti{width:100%}
.form-card-phone .iti-input{width:100%;border:1.5px solid #e4e6eb;border-radius:10px;padding:10px 14px;font-size:13px;outline:none;font-family:inherit;transition:border-color .2s;direction:ltr}
.form-card-phone .iti-input:focus{border-color:#1a1a2e}
.form-card-phone .iti--allow-dropdown .iti-input{padding-left:90px}
[dir="ltr"] .form-card-phone .iti--allow-dropdown .iti-input{padding-left:90px}
.form-card-phone .iti__flag-container .iti__selected-flag{border-radius:10px 0 0 10px;border-right:1px solid #e4e6eb;background:#f8f9fa}
.form-card-amount{display:flex;align-items:center;gap:0;direction:ltr}
.form-card-amount .currency-select{flex:0 0 auto;width:140px;border:1.5px solid #e4e6eb;border-radius:10px 0 0 10px;padding:10px 8px;font-size:12px;font-family:inherit;outline:none;background:#f8f9fa;color:#1a1a2e;cursor:pointer;transition:border-color .2s;border-right:none}
.form-card-amount .currency-select:focus{border-color:#1a1a2e}
.form-card-amount .amount-number-input{flex:1;border:1.5px solid #e4e6eb;border-radius:0 10px 10px 0;padding:10px 14px;font-size:14px;font-weight:600;outline:none;font-family:inherit;transition:border-color .2s;direction:ltr}
.form-card-amount .amount-number-input:focus{border-color:#1a1a2e}
.form-card-amount .amount-number-input::placeholder{font-weight:400;color:#999}
.form-card-actions{display:flex;gap:10px;margin-top:14px;padding-top:12px;border-top:1px solid #eee}
.form-card-submit{flex:1;padding:12px;border-radius:10px;background:#1a1a2e;color:#fff;border:none;font-size:14px;font-weight:600;cursor:pointer;transition:all .2s}
.form-card-submit:hover{background:#0f3460}
.form-card-skip{padding:12px 20px;border-radius:10px;background:#fff;color:#666;border:1.5px solid #ddd;font-size:13px;cursor:pointer;transition:all .2s}
.form-card-skip:hover{border-color:#1a1a2e;color:#1a1a2e}

/* Animations */
@keyframes msgSlideIn{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}
@keyframes typingDot{0%,60%,100%{transform:translateY(0)}30%{transform:translateY(-6px)}}

/* ── Responsive ── */

/* Tablet: 769px–1024px */
@media(max-width:1024px) and (min-width:769px){
.chat-sidebar{width:220px}
.step-title{font-size:13px}
.step-desc{font-size:11px}
.chat-messages{padding:18px}
}

/* Mobile: ≤768px */
@media(max-width:768px){
.chat-layout{flex-direction:column;height:100svh;height:100dvh}
.chat-sidebar{width:100%;flex-direction:row;padding:0;align-items:center;overflow:hidden;min-height:auto;flex-shrink:0}
.sidebar-header{display:none}
.sidebar-steps{padding:10px 16px;display:flex;gap:0;flex:1;overflow-x:auto;align-items:center;-webkit-overflow-scrolling:touch;scrollbar-width:none}
.sidebar-steps::-webkit-scrollbar{display:none}
.step-item{padding:8px 10px;margin:0;flex-shrink:0;min-width:auto}
.step-connector{display:none}
.step-desc{display:none}
.step-info{min-width:0}
.step-title{font-size:12px;white-space:nowrap}
.step-number{width:26px;height:26px;font-size:12px}
.sidebar-footer,.progress-bar{display:none}
.chat-main{flex:1;min-height:0;height:auto}
.chat-messages{padding:12px 14px;gap:4px}
.message-row,.quick-replies,.summary-card,.form-card,.custom-html-block{max-width:95%}
.chat-header{padding:12px 16px;flex-shrink:0}
.chat-input-area{position:static;padding:10px 12px;padding-bottom:max(10px,env(safe-area-inset-bottom));background:#fff;z-index:10;flex-shrink:0}
.message-bubble{font-size:15px}
.quick-reply-btn{font-size:14px}
.summary-row{font-size:14px}
.place-results{max-width:100%}
.auth-inline-card{max-width:100%}
}

/* Small mobile: ≤480px */
@media(max-width:480px){
.quick-reply-btn{padding:9px 14px;font-size:13px}
.message-bubble{font-size:15px;padding:10px 14px}
.chat-messages{padding:10px}
.summary-card,.form-card{padding:16px}
.summary-actions{flex-wrap:wrap}
.chat-header-title{font-size:15px}
.chat-header{padding:10px 14px}
.chat-input-area{padding:8px 10px;padding-bottom:max(8px,env(safe-area-inset-bottom))}
.success-actions{flex-direction:column;align-items:stretch}
.success-btn{text-align:center;width:100%;box-sizing:border-box}
}

/* Very small: ≤360px */
@media(max-width:360px){
.message-bubble{font-size:14px;padding:9px 12px}
.quick-reply-btn{font-size:12px;padding:8px 11px}
.step-title{font-size:11px}
.chat-header-title{font-size:14px}
.form-card,.summary-card{padding:12px}
}

/* ── AI Classification Bubbles ── */
.sys-match-bubble {
    background: #f0fdf9 !important;
    border: 1px solid rgba(0,195,137,0.3) !important;
    border-radius: 16px 16px 16px 4px !important;
    padding: 10px 14px !important;
    display: inline-flex !important;
    flex-direction: column !important;
    width: auto !important;
    min-width: 0 !important;
    max-width: fit-content !important;
    position: relative;
}
.sys-match-label {
    font-size: 0.72em;
    font-weight: 600;
    color: #00a974;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 5px;
}
.sys-match-result {
    font-size: 0.95em;
    font-weight: 600;
    color: #1e293b;
    line-height: 1.4;
    display: flex;
    align-items: center;
    gap: 7px;
    white-space: nowrap;
}
.sys-match-result .match-flag {
    width: 22px;
    height: 16px;
    object-fit: cover;
    border-radius: 2px;
    flex-shrink: 0;
}
.sys-match-badge {
    display: inline-block;
    margin-top: 6px;
    font-size: 0.68em;
    font-weight: 700;
    color: #00a974;
    background: rgba(0,195,137,0.1);
    padding: 2px 8px;
    border-radius: 10px;
}

/* AI Thinking Animation */
.sys-busy-bubble {
    background: #f0fdf9 !important;
    border: 1px solid rgba(0,195,137,0.25) !important;
    border-radius: 16px 16px 16px 4px !important;
    padding: 10px 16px !important;
    display: inline-flex !important;
    flex-direction: column !important;
    width: auto !important;
    min-width: 0 !important;
    max-width: fit-content !important;
}
.sys-busy-content {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 0.88em;
    color: #00a974;
    font-weight: 500;
    white-space: nowrap;
}
.sys-busy-icon {
    animation: aiPulse 1.2s ease-in-out infinite;
    font-size: 1.1em;
}
.sys-busy-bar {
    margin-top: 8px;
    height: 3px;
    background: rgba(0,195,137,0.15);
    border-radius: 3px;
    overflow: hidden;
}
.sys-busy-bar-fill {
    width: 40%;
    height: 100%;
    background: linear-gradient(90deg, #00C389, #00e0a0, #00C389);
    border-radius: 3px;
    animation: aiBarSlide 1.5s ease-in-out infinite;
}
@keyframes aiPulse {
    0%, 100% { opacity: 1; transform: scale(1); }
    50% { opacity: 0.5; transform: scale(1.2); }
}
@keyframes aiBarSlide {
    0% { transform: translateX(-100%); }
    100% { transform: translateX(350%); }
}

/* AI Summary Card */
.review-smart-card {
    background: linear-gradient(135deg, #fefefe 0%, #f8f7ff 100%) !important;
    border: 1.5px solid #e0e7ff;
    position: relative;
    overflow: hidden;
}
.review-smart-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 3px;
    background: linear-gradient(90deg, #6366f1, #8b5cf6, #a78bfa, #6366f1);
    background-size: 200% 100%;
    animation: aiGradientShift 3s ease infinite;
}
@keyframes aiGradientShift {
    0%, 100% { background-position: 0% 50%; }
    50% { background-position: 100% 50%; }
}
.review-smart-badge {
    display: inline-block;
    font-size: 0.75em;
    font-weight: 700;
    color: #7c3aed;
    background: rgba(124, 58, 237, 0.08);
    padding: 4px 12px;
    border-radius: 20px;
    margin-bottom: 16px;
    letter-spacing: 0.3px;
}
.review-detail-section {
    margin-bottom: 16px;
    padding-bottom: 14px;
    border-bottom: 1px solid #f0eef8;
}
.review-detail-section:last-of-type {
    border-bottom: none;
    margin-bottom: 8px;
    padding-bottom: 0;
}
.review-detail-label {
    font-size: 0.72em;
    font-weight: 700;
    color: #6366f1;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 8px;
}
.review-detail-title {
    font-size: 1.05em;
    font-weight: 700;
    color: #1a1a2e;
    line-height: 1.5;
}
.review-detail-content {
    font-size: 0.88em;
    color: #334155;
    line-height: 1.7;
    white-space: pre-wrap;
}

/* ── Google Places Verification ── */
.place-results {
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 8px 0;
    max-width: 400px;
}
.place-card {
    display: block;
    width: 100%;
    text-align: start;
    background: #fff;
    border: 1.5px solid #e2e8f0;
    border-radius: 12px;
    padding: 12px 14px;
    cursor: pointer;
    transition: all 0.2s;
    font-family: inherit;
    font-size: inherit;
}
.place-card:hover {
    border-color: #2563eb;
    background: #f0f7ff;
    box-shadow: 0 2px 8px rgba(37,99,235,0.1);
}
.place-card.place-none {
    border-style: dashed;
    border-color: #cbd5e1;
    background: #f8fafc;
}
.place-card.place-none:hover {
    border-color: #ef4444;
    background: #fef2f2;
}
.place-name {
    font-weight: 600;
    color: #1e293b;
    font-size: 0.95em;
    margin-bottom: 4px;
}
.place-name-en {
    font-weight: 400;
    color: #64748b;
    font-size: 0.88em;
}
.place-address {
    font-size: 0.82em;
    color: #64748b;
    line-height: 1.4;
}
.place-meta {
    font-size: 0.78em;
    color: #94a3b8;
    margin-top: 4px;
}
.place-loading {
    padding: 16px 0;
}

/* Edit Answer Button */
.edit-answer-btn{background:none;border:none;cursor:pointer;padding:4px;color:#999;transition:color .2s;border-radius:4px;line-height:1;flex-shrink:0;align-self:center}
.edit-answer-btn:hover{color:#555;background:rgba(0,0,0,0.05)}

/* Custom HTML blocks inserted by addCustomHtml() */
.custom-html-block{max-width:85%;width:100%;align-self:flex-start;box-sizing:border-box}
body.ltr .custom-html-block{align-self:flex-start}
.custom-html-block.align-start{align-self:flex-start}
.custom-html-block.align-end{align-self:flex-end}
/* inner cards fill their container — avoid double max-width constraint */
.custom-html-block .summary-card,.custom-html-block .review-smart-card{width:100%;max-width:100%;box-sizing:border-box}
/* inner message-row fills the block */
.custom-html-block .message-row{max-width:100%;width:100%}
.custom-html-block .message-row .message-bubble{flex:1;max-width:100%}

/* Multi-select quick replies layout */
.multiselect-replies{flex-direction:column;align-items:stretch}
.multiselect-options{display:flex;flex-wrap:wrap;gap:8px}

/* File upload wrapper */
.file-upload-wrapper{flex-direction:column;gap:0;align-items:stretch}
.file-upload-area{flex:unset}
.drive-link-row{display:flex;gap:8px;align-items:center;margin-top:10px}
.drive-link-input{flex:1;border:1.5px solid #e4e6eb;border-radius:10px;padding:10px 14px;font-size:13px;outline:none;font-family:inherit;direction:ltr;min-width:0}
.drive-link-input:focus{border-color:#00C389}
.drive-add-btn{padding:10px 16px;border-radius:10px;border:none;background:#00C389;color:#fff;font-size:13px;cursor:pointer;white-space:nowrap;flex-shrink:0}
.drive-add-btn:disabled{background:#aaa;cursor:default}
.file-send-row{display:flex;gap:10px;justify-content:center;margin-top:8px}
.file-send-btn{background:#1a1a2e;color:#fff}

/* Form card disabled inputs */
.form-card-field input:disabled{opacity:.6;cursor:not-allowed}

/* Date input field */
.chat-date-field{letter-spacing:1px}

/* City loading text */
.cities-loading-text{padding:12px;color:#999;font-size:14px}

/* Inline auth card */
.auth-inline-card{width:100%;max-width:340px}
.auth-inline-btns{display:flex;gap:10px;margin-bottom:14px}
.auth-choice-btn{flex:1;padding:11px 10px;border-radius:10px;font-size:14px;font-weight:600;cursor:pointer;transition:all .2s;font-family:inherit}
.auth-login-btn{background:#1a1a2e;color:#fff;border:none}
.auth-login-btn:hover:not(:disabled){background:#0f3460}
.auth-signup-btn{background:#fff;color:#1a1a2e;border:1.5px solid #1a1a2e}
.auth-signup-btn:hover:not(:disabled){background:#f4f5f8}
.auth-choice-btn:disabled{opacity:.5;cursor:not-allowed}
.auth-inline-error{color:#e74c3c;font-size:13px;margin-top:8px;padding:8px 12px;background:#fdf3f3;border-radius:8px;border:1px solid #f9d0cf}
.auth-alt-link{font-size:12px;color:#999;text-decoration:none;align-self:center;white-space:nowrap}
.auth-alt-link:hover{color:#1a1a2e}
.auth-google-btn{display:flex;align-items:center;justify-content:center;gap:8px;padding:11px;border-radius:10px;background:#fff;border:1.5px solid #ddd;font-size:14px;font-weight:500;color:#333;text-decoration:none;margin-bottom:10px;transition:border-color .2s}
.auth-google-btn:hover{border-color:#999;color:#333}
.auth-inline-sep{display:flex;align-items:center;color:#bbb;font-size:12px;margin:6px 0 12px;gap:8px}
.auth-inline-sep::before,.auth-inline-sep::after{content:'';flex:1;height:1px;background:#e4e6eb}