Complaint Against Real Estate Office

Shakwaa platform enables you to submit an official complaint against any hotel if you have experienced poor service, service failure, or any violation affecting your rights as a guest.

Your complaint is carefully reviewed, professionally documented, and directed to the relevant regulatory, legal, or media authorities, with continuous follow-up to ensure appropriate action is taken in accordance with applicable regulations.

Whether your issue relates to booking problems, cleanliness, service quality, or unjustified charges, Shakwaa provides a reliable channel to protect your rights and improve service accountability.

This service is available to:

• Guests who experienced unsatisfactory hotel stays
• Travelers facing issues with bookings or accommodations
• Customers charged unjustified or hidden fees
• Individuals subjected to poor treatment by hotel staff
• Anyone who observed violations or misconduct within a hotel

Common reported issues include:

• Rooms or services not matching the booking details
• Poor cleanliness or unsafe/unhygienic conditions
• Delays in check-in or check-out without valid reason
• Hidden or unexpected additional charges
• Unprofessional or inappropriate staff behavior
• Booking errors or cancellations without notice
• Failure or interruption of essential services (water, electricity, internet)
• Excessive noise or lack of comfort during the stay
• Loss or damage of personal belongings within the hotel
• Failure to comply with refund or compensation policies
• Misleading information in advertisements or booking platforms
• Ignoring or mishandling guest complaints

This service covers complaints against:

• Hotels of all categories (budget, mid-range, luxury)
• Serviced apartments and hospitality accommodations
• Resorts and tourist facilities
• Hotel management and hospitality groups
• Booking platforms directly involved in the service issue