File a Complaint Against a Government Entity

Shakwaa provides a free and immediate service that allows users to submit official complaints against government entities or government employees who have caused injustice, misconduct, negligence, or failure in performing administrative or public service duties.

This service is offered in cooperation with relevant regulatory and judicial authorities. Complaints are reviewed, documented, and followed up with the appropriate authorities to ensure proper investigation and resolution.

If the complainant is not satisfied with the outcome of the complaint process, the case may be escalated to the appropriate regulatory bodies or higher judicial authorities.

This service is available to:

• Individuals (citizens and residents)
• Employees affected by unfair administrative decisions
• Businesses or organizations harmed by government procedures
• Visitors or tourists who experienced misconduct from an official authority

This service covers complaints against a wide range of public institutions and government bodies, including:

• Ministries and public administrations
• Municipalities and city authorities
• Government service institutions
• Regulatory and security authorities
• Public schools and universities
• Public hospitals and healthcare centers
• Citizen service centers
• Judicial and administrative departments

Below are some common issues reported against government institutions.

Administrative Misconduct

• Arbitrary or unlawful decisions by government officials
• Discrimination in treatment or abuse of authority
• Delays in processing official transactions without legal justification

Poor Service Delivery

• Negligence or failure to provide essential public services
• Service interruptions without prior notice or alternative solutions
• Unprofessional behavior from reception staff or service centers

Financial and Regulatory Issues

• Imposing undisclosed or unjustified fees
• Lack of transparency in tenders or procurement processes
• Misuse of public funds or suspected administrative corruption

Abuse of Authority

• Using an official position for personal interests
• Concealing legal violations within an institution
• Threatening or pressuring citizens or employees to change statements or withdraw complaints