Complaint Against Delivery Apps

Shakwaa platform enables you to file an official complaint against any delivery app if you have experienced delays, incorrect orders, unjustified charges, or any issue affecting your rights as a user.

We carefully review and professionally document your complaint, then escalate it to the relevant regulatory, legal, or media authorities, with continuous follow-up to ensure proper action is taken.

Whether your issue involves food delivery, grocery orders, or logistics services, we are here to help you recover your rights and improve your overall experience.

This service is available to:

• Users who faced issues with delivery orders
• Customers charged unfairly or incorrectly
• Individuals who received wrong or incomplete orders
• Users whose complaints were ignored by customer support
• Anyone who had a poor experience with delivery apps

This service covers complaints against:

• Food delivery applications
• Grocery and on-demand delivery platforms
• Logistics and courier services linked to apps
• Delivery drivers and representatives
• Digital platforms offering delivery services

Common issues include:

• Significant delays or failure to deliver orders
• Receiving incorrect or incomplete orders
• Food arriving in poor condition or not consumable
• Unexpected or unjustified additional charges
• Refuse to issue refunds
• Failure to issue refunds after cancellations
• Poor or unresponsive customer support
• Unjustified delivery or service fees
• Payment issues or duplicate charges
• Unprofessional behavior from delivery drivers
• Failure to adhere to the delivery time
• Failure to meet the promised delivery time
• Closing complaints without proper resolution
• Misleading information within the app